This Cardholder Agreement (“Agreement”) outlines the terms and conditions under which the Greenlight® Prepaid Mastercard has been issued to you by Community Federal Savings Bank (“Community Federal Savings Bank” or “Issuer”). The Issuer is an FDIC-insured member institution. “Card” means the Greenlight Prepaid Mastercard issued to you by Community Federal Savings Bank. By activating the Card, you agree to be bound by the terms and conditions contained in this Agreement. “Card Account” means the records we maintain to account for the value of claims associated with the Card. “You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement, including Sub-Account Cardholders unless specified otherwise. “We,” “us,” and “our” mean the Issuer, our successors, affiliates, or assignees.
“Greenlight” means Greenlight Financial Technology, Inc. who provides the Greenlight Services under the card program. “Greenlight Services” means the prepaid account services operated by Greenlight that, among other features, provide the Primary Accountholder (or the designee of the Primary Accountholder, where applicable) with the ability to control and monitor various aspects of the Primary Account and Sub-Account(s), including specifically the ability to set spending parameters and approve purchases for any Sub-Account(s). In addition, the Greenlight Services include the “Invest Account Services” as further described under the heading “Greenlight + Invest Plan” below and the “Max Services” as further described under the heading “Greenlight Max Plan” below. “Primary Account” means the Primary Accountholder’s Card Account. “Primary Accountholder” means the individual that opens and is responsible for the Primary Account and Sub-Account(s); the Primary Accountholder may assign certain responsibilities and obligations to a designee, including another parent, whenever specifically provided in this Agreement. A “Sub-Account” means a Card Account that is a sub-account of the Primary Account, established by the Primary Accountholder and utilized for the purpose of identifying, monitoring and approving Card transactions by a Sub-Account Cardholder, and managing separate purses such as the spend, save, give and earn purses established for each Sub-Account Cardholder. In no event may a designee of the Primary Accountholder establish a Sub-Account, or close an existing Sub-Account. “Sub-Account Cardholder” is any individual authorized to use a Sub-Account by the Primary Accountholder or a designee of the Primary Accountholder. Greenlight does not hold funds; any funds that you may add to your Card Account are solely held by Community Federal Savings Bank.
“Greenlight Advisors” means Greenlight Investment Advisors, LLC, a wholly-owned subsidiary of Greenlight and a Securities and Exchange Commission (“SEC”) registered investment advisor. “DriveWealth” means DriveWealth, LLC, an SEC registered broker-dealer and member of the Financial Industry Regulatory Authority, Inc. (“FINRA”) and Securities Investor Protection Corporation (“SIPC”). Both Greenlight Advisors and DriveWealth are involved with offering you the Invest Account Services as further described under the heading “Greenlight + Invest Plan” below. Community Federal Savings Bank does not serve as an investment advisor or a broker dealer in connection with the Invest Account Services; any securities that are acquired by a Primary Accountholder are not deposits or other obligations of Community Federal Savings Bank, are not guaranteed by Community Federal Savings Bank, and are not insured by the Federal Deposit Insurance Corporation (“FDIC”).
You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded into the Card Account or have been loaded into the Card Account on your behalf, including any transfers from your Invest Account (as defined under “Loading Your Card” below), less the amount of any claims against the Card Account. Further, any amounts you elect to transfer from your Card Account to your Invest Account will no longer be available in your Card Account unless funds are later transferred from your Invest Account to your Card Account as described above. The cardholder agrees to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the front of your Card. The Card is a prepaid card. The Card is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. Any financial rewards or other incentives that may be offered and paid to you by Greenlight based upon Card Account activity or Card Account balances are solely the responsibility of Greenlight, and the Issuer shall have no responsibility for any such offers or payments. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card is non-transferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may close your Card Account and require the return of your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement.
Our business days are Monday through Friday, excluding federal holidays, even if we are open. Any references to “days” found in this Agreement are calendar days unless indicated otherwise. Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Keep this paper in a safe place. Please read this Agreement carefully and keep it for future reference.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT:
To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
The funds underlying your Card Account are held by Community Federal Savings Bank and FDIC-insured up to the applicable limits, provided we have been able to fully verify your identity. In contrast, any assets, whether cash, securities, or otherwise, in your Invest Account(s) are not held at Community Federal Savings Bank, and Community Federal Savings Bank has no responsibility for such funds. We can make no representations and warranties about the nature of your Invest Account(s) which will be held by DriveWealth, and we encourage you to review all of the DriveWealth agreements and disclosure documents further described under “Greenlight + Invest Plan” below.
You must activate your Card before it can be used. You may activate your Card by calling 888-483-2645 or via the Greenlight application. You will need to provide personal information in order to verify your identity.
Upon activation of your Card, you will be prompted to create a Personal Identification Number (“PIN”) for your corresponding Card Account. You may change your PIN for your Card Account within the Greenlight application or by calling 888-483-2645. You should not write your PIN onto your Card or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”
The Primary Accountholder is responsible for all authorized transactions initiated and fees incurred by use of your Card(s), including all transactions permitted or approved on any Sub-Account(s). If you permit another person to have access to your Cards or Card numbers, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
The Primary Accountholder or a designee of the Primary Accountholder may request Sub-Accounts in connection with the Greenlight Services. The maximum number of Sub-Accounts permitted is five (5). You must notify us to revoke permission for any person you previously authorized to use a Card. If you notify us to revoke another person’s use of a Card, we may revoke that Card and issue a new Card with a different number. You remain liable for any and all usage of an additional Card you authorize.
By activating the Card or by retaining, using or authorizing the use of the Card, you, the Primary Accountholder, represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are a U.S. citizen or alien residing in a state or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Card is true, correct, and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.
Funds may be added to your Primary Account, called “value loading”, at any time, subject to the restrictions below. The initial value load, as well as each value reload, is referred to in this Agreement as a “load”. Your Primary Account may be loaded via (i) a debit card transaction from your Funding Account; (ii) an ACH debit transaction from your Funding Account; (iii) a direct deposit of wages authorized by either you or a Sub-Account Cardholder; or (iv) a transfer of funds from your Invest Account. A “Funding Account” is the Primary Accountholder’s or a designee of the Primary Accountholder’s account at a third-party financial institution that is used to add funds to the Primary Account. An “Invest Account” is a Primary Accountholder’s broker-dealer account established with DriveWealth with the assistance of Greenlight Advisors as registered investment advisor.
The Primary Accountholder or a designee of the Primary Accountholder may load funds to the Primary Account by authorizing Greenlight and/or the Issuer to initiate a debit card transaction or receive an ACH transaction from any Funding Account for a specified amount on either a one-time or recurring basis. Such authorization shall be provided by the Primary Accountholder or a designee of the Primary Accountholder to Greenlight and/or the Issuer via the Greenlight application. Both the Primary Accountholder and any designee of the Primary Accountholder may authorize a load from any Funding Account used to add funds to the Primary Account. BY CONNECTING A FUNDING ACCOUNT TO THE PRIMARY ACCOUNT, THE OWNER OF SUCH FUNDING ACCOUNT AUTHORIZES ANY PARTY WITH ACCESS TO THE PRIMARY ACCOUNT TO INITIATE LOADS FROM THAT FUNDING ACCOUNT.
Limitations on amounts that may be added to your Primary Account and associated fees may be found on the “Fee Schedule” table below. You can obtain information on how to load your Primary Account within the Greenlight application. You will have access to your funds immediately for an initial value load after activation; subsequent value loads will be made available in accordance with the Issuer’s funds availability policy. For value loads made via ACH, Greenlight (and not the Issuer) may, in its sole discretion, make funds available sooner. The Primary Accountholder (and his/her designee, if any) is encouraged to use the Greenlight application to confirm when fund loads are available. Personal checks, cashier’s checks, and money orders sent to the Issuer are not an acceptable form of loading.
The Primary Accountholder, or a designee of the Primary Accountholder, may load the Primary Account by debit card. The minimum amount of an initial value load by debit card and the minimum amount of any subsequent reload shall be established by the Issuer from time to time and disclosed at www.greenlightcard.com.
The Primary Accountholder, or a designee of the Primary Accountholder, may load the Primary Account by ACH. The minimum amount of an initial value load by ACH and the minimum amount of any subsequent reload shall be established by the Issuer from time to time and disclosed at www.greenlightcard.com.
The Primary Accountholder, or designee of the Primary Accountholder (each, individually, an “Authorizer” under this ACH Debit Authorization), authorizes Greenlight or the Issuer to initiate one or more debit entries to the Funding Account(s) for the amounts requested by the Authorizer for purposes of funding the Card Account using the Automated Clearing House (“ACH”). The Authorizer authorizes Greenlight or the Issuer to continue to debit the Funding Account(s) for requested Card Account loads until this authorization is revoked, which can only be done by calling 1-888-483-2645. The Authorizer understands that it may take Greenlight or the Issuer up to three (3) business days to process such a revocation. The Authorizer acknowledges that debits to the Funding Account(s) under this authorization must comply with U.S. laws.
Any Sub-Account Cardholder may load their account by direct deposit of wages or salary paid by an employer of such party. A Sub-Account Cardholder’s direct deposit will be attributed to the individual Sub-Account Cardholder’s Sub Account. The minimum and maximum load amount for direct deposits to all Sub-Accounts associated with the same Primary Account shall be established by the Issuer from time to time and disclosed at www.greenlightcard.com.
In order to receive direct deposit value loads, the Primary Accountholder or Sub-Account Cardholder must provide the employer with the account number and routing number of the Sub-Account. Contact email@example.com or call us at 1-888-483-2645 to obtain the account number and routing number for the Sub-Account.
By authorizing a Sub-Account Cardholder to load by direct deposit, the Primary Accountholder, or designee of the Primary Accountholder, is authorizing the employer to deposit funds into the Sub-Account. The direct deposit agreement with the employer may include additional terms and conditions outside the scope of this Cardholder Agreement, and you authorize the Sub-Account Cardholder to accept those additional terms and conditions, which shall govern in the event of any inconsistency between the direct deposit agreement, on the one hand, and any provision of this Cardholder Agreement, on the other. Issuer reserves the right to reject or limit transfers via direct deposit in its sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that Greenlight may have on file for the payee.
Funds from direct deposits will generally be available on the day the Issuer receives the transfer, pending Greenlight’s fraud prevention review. In case of transmission error, or transfer irregularity, your ability to spend the direct deposit funds may be delayed. If this occurs, then funds will generally be available within five (5) business days after the transfer.
The Primary Accountholder may load the Primary Account with proceeds that are transferred from the Invest Account by directing such transactions through the Greenlight application. The minimum and maximum load amounts for transfers from the Invest Account shall be established by the Issuer from time to time and disclosed at www.greenlightcard.com.
Your prepaid Card Account and associated direct deposit account number cannot be used to make payments through preauthorized direct debits from merchants or from utility or Internet service providers. If presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processed. The bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your prepaid Card Account only. You are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payer.
You will be offered three different “Card Plans” and tiers of service to choose from; each with a different set of features and functionality that build on each other. The base level plan with the lowest Monthly Fee is referred to as the “Greenlight Plan,” the mid-level plan is referred to as the “Greenlight + Invest Plan,” and the highest level plan is referred to as the “Greenlight Max Plan.” The Greenlight Plan includes all of the “Greenlight Plan Services,” which are described on the Greenlight website at www.greenlightcard.com. The Greenlight + Invest Plan includes all of the Greenlight Plan Services, together with all of the Invest Account Services (as defined below) as well as any other features and functionality described in connection with the “Greenlight + Invest Plan” on the Greenlight website at www.greenlightcard.com. Finally, the Greenlight Max Plan includes all of the features and functionality included under the Greenlight + Invest Plan together with all of the additional features and functionality described in connection with the “Greenlight Max Plan” on the Greenlight website at www.greenlightcard.com.
The pricing for all three plans – the Greenlight Plan, the Greenlight + Invest Plan and the Greenlight Max Plan (each, a “Card Plan” and collectively, the “Card Plans”) – are set forth under the heading “Fee Schedule and Balance/Transfer Limitations.” The Primary Accountholder is responsible for selecting the applicable Card Plan, and, once selected, the same Card Plan will apply to all Sub Accounts associated with your Card Account. You will have the ability to switch Card Plans from time to time. If you elect to switch to a more expensive Card Plan, the Card Plan features applicable to the new Card Plan will become effective on your Card Account on or before the next business day following such election, but your Card Account will not be assessed the applicable Monthly Fee for the more expensive Card Plan until your next monthly renewal date. If you elect to downgrade your Card Plan to another Card Plan with a lower Monthly Fee, your Card Plan features on your Card Account will be downgraded and you will be charged the lower Monthly Fee attributable to the new Card Plan on your next monthly renewal date unless you elect to cancel the downgrade prior to your monthly renewal date. During this partial month following notice of downgrade, you will not be provided a partial refund as you will continue to receive the services from the higher Card Plan and we will need to cover our reasonable costs to maintain your Card Account.
The features and functionality included in each Card Plan are subject to change at any time, and any such changes will be communicated on the Greenlight website at www.greenlightcard.com and will become effective whenever posted to the Greenlight website. In many cases, these changes will involve adding new features and functionality to a particular Card Plan. You can upgrade or downgrade your Card Plan at any time, but not more often than once each monthly billing cycle. You can also cancel your Card Account at any time, but you will not be eligible for a partial refund of the unused portion of the Monthly Fee allocable to the remainder of your current monthly billing cycle.
If you select the Greenlight Plan, then you will have access to the core Greenlight Services. “Greenlight Services” means all of the core account services offered to cardholders on the Greenlight application as further described on the Greenlight website at www.greenlightcard.com.
If you select the Greenlight + Invest Plan or the Greenlight Max Plan, then you will have access to the Invest Account Services. “Invest Account Services” means the investment advisory services provided by Greenlight Advisors as a Registered Investment Advisor and the brokerage services provided by DriveWealth as a broker-dealer. In addition, your brokerage account will be held by DriveWealth.
If you are approved to participate in the Invest Account Services, you may move funds from your Card Account held at Community Federal Savings Bank to your Invest Account held at DriveWealth (“Invest Account”), and, subject to compliance with Greenlight Advisors and DriveWealth requirements, from your Invest Account to your Card Account. Funds transferred from your Card Account to your Invest Account will be available within two business days although, in many cases, transfers may be available much quicker. Funds transferred from your Invest Account to your Card Account will also be available within two business days although, in many cases, transfers may be available much quicker.
If you elect to purchase a specific dollar value of securities through the Greenlight application, in order to facilitate the transfer of the necessary funds from your Card Account to your Invest Account, you also authorize Community Federal Savings Bank to follow instructions from Greenlight Advisors to transfer funds from your Card Account at Community Federal Savings Bank to your Invest Account at DriveWealth on your behalf. As we are not a part of, and do not monitor, the transactions you initiate from your Invest Account, you authorize Community Federal Savings Bank to generally follow instructions from Greenlight Advisors regarding transfers into or out of your Card Account. You additionally authorize Community Federal Savings Bank to receive funds from DriveWealth for deposit into your Card Account.
If your Card Account is closed, your Invest Account will also be closed in accordance with the Greenlight Advisors Invest Advisory Agreement and the Greenlight Advisors Invest Terms of Service.
If you select the Greenlight Max Plan, then you will have access to the Greenlight Max Services. “Greenlight Max Services” means the Greenlight Services, the Invest Account Services, and all of the additional services offered to cardholders as described in connection with the Greenlight Max Plan on the Greenlight website at www.greenlightcard.com.
YOU ACKNOWLEDGE AND AGREE THAT COMMUNITY FEDERAL SAVINGS BANK IS NOT PROVIDING ANY OF THE INVEST ACCOUNT SERVICES INCLUDED IN THE GREENLIGHT + INVEST PLAN AND THE GREENLIGHT MAX PLAN. COMMUNITY FEDERAL SAVINGS BANK’S SOLE OBLIGATION WITH RESPECT TO THE INVEST ACCOUNT SERVICES IS TO OBEY YOUR AND/OR GREENLIGHT ADVISORS’ INSTRUCTIONS TO TRANSFER FUNDS TO THE INVEST ACCOUNT AND TO RECEIVE FUNDS FROM THE INVEST ACCOUNT, SUBJECT TO THE TERMS OF THIS AGREEMENT. WHENEVER FUNDS ARE NO LONGER HELD IN YOUR CARD ACCOUNT, SUCH FUNDS ARE NOT FDIC INSURED VIA COMMUNITY FEDERAL SAVINGS BANK, AND WE ARE NO LONGER RESPONSIBLE FOR SUCH FUNDS IN ANY WAY. ADDITIONALLY, COMMUNITY FEDERAL SAVINGS BANK IS NOT RESPONSIBLE FOR ANY FUNDS UNTIL SUCH FUNDS ARE ACTUALLY RECEIVED BY US FOR THE CREDIT TO YOUR CARD ACCOUNT. FOR THE AVOIDANCE OF DOUBT, THE INVEST ACCOUNT IS NOT MAINTAINED BY COMMUNITY FEDERAL SAVINGS BANK, AND ANY SECURITIES OR FUNDS IN THE INVEST ACCOUNT ARE NOT DEPOSITS OR OTHER OBLIGATIONS OF COMMUNITY FEDERAL SAVINGS BANK, ARE NOT GUARANTEED BY COMMUNITY FEDERAL SAVINGS BANK, AND ARE NOT INSURED BY THE FEDERAL DEPOSIT INSURANCE CORPORATION. YOU ACKNOWLEDGE THAT GREENLIGHT ADVISORS AND DRIVEWEALTH ARE UNAFFILIATED THIRD PARTIES TO COMMUNITY FEDERAL SAVINGS BANK WITH RESPECT TO THE INVEST ACCOUNT SERVICES.
SINCE COMMUNITY FEDERAL SAVINGS BANK IS NOT INVOLVED IN THE INVEST ACCOUNT SERVICES AND DOES NOT MONITOR DRIVEWEALTH, INCLUDING ITS FINANCIAL HEALTH AND REGULATORY COMPLIANCE, WE RECOMMEND THAT YOU PERFORM AND CONTINUE PERFORMING YOUR OWN DILIGENCE ON DRIVEWEALTH AND THE INVEST ACCOUNT SERVICES BEFORE DECIDING WHETHER TO ENGAGE AND TO CONTINUE ENGAGING IN THE INVEST ACCOUNT SERVICES. YOU FURTHER ACKNOWLEDGE THAT THE MONTHLY SUBSCRIPTION FEE STRUCTURE WHICH COMBINES THE SERVICES PROVIDED BY US WITH THE INVEST ACCOUNT SERVICES IS SOLELY FOR EASE OF BILLING PURPOSES, AND THE DIVISION OF FEES PAID TO THE BANK AND FEES PAID TO GREENLIGHT ADVISORS FOR INVESTMENT ADVISORY SERVICES ARE CLEARLY SPELLED OUT UNDER “FEE SCHEDULE” HEREIN AND IN THE ADVISORY AGREEMENT. YOU FURTHER ACKNOWLEDGE AND AGREE THAT COMMUNITY FEDERAL SAVINGS BANK IS NOT LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND THAT MAY ARISE FROM, OR IN CONNECTION WITH, THE INVEST ACCOUNT SERVICES. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY WAIVE ANY CLAIM THAT YOU MAY HAVE AGAINST COMMUNITY FEDERAL SAVINGS BANK RELATING TO THE INVEST ACCOUNT SERVICES.
IF YOU SELECT THE GREENLIGHT + INVEST PLAN OR THE GREENLIGHT MAX PLAN, YOU AUTHORIZE US AND GREENLIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO GREENLIGHT ADVISORS AND DRIVEWEALTH AS NECESSARY FOR GREENLIGHT ADVISORS AND DRIVEWEALTH TO PROVIDE THE INVEST ACCOUNT SERVICES AND RELATED SERVICES.
Your Card may be used for retail purchases and telephone or Internet purchases. There are limitations on these transactions as well as limitations on the loading and card balance.
You may use your Card to purchase or lease goods or services everywhere Mastercard debit cards are accepted as long as you do not exceed the value available on your Card Account. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.
If you use your Card at an automated fuel dispenser (“pay at the pump”), the merchant may preauthorize the transaction for an amount up to $100 or more. If your Card is declined, even though you have sufficient funds available, you should pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction in advance for an estimated amount to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final settlement amount of your purchase. Once the final settlement amount is received, the preauthorization amount on hold will be removed. If the transaction is not finalized or settled, it may take up to 30 days for the authorization hold to be removed. During the hold period, you will not have access to the preauthorized amount.
You may also use your Card with PIN to obtain cash at any Automated Teller Machine (“ATM”) displaying the Mastercard name or logo, the Visa Interlink name or logo, or the Maestro name or logo. All ATM transactions are treated by us as cash withdrawal transactions. Your Card may not be used at an ATM for any other transactions, including specifically Card Account deposits or balance inquiries. The daily limit on ATM cash withdrawal transactions for each Sub-Account is $100.00, which limit includes (i) the amount of the requested withdrawal(s); plus (ii) any fees imposed by us, Greenlight, or any ATM operator in connection with the requested withdrawal(s). This daily limit is further subject to any additional limitations on withdrawal amounts which may be imposed by ATM operators. The monthly limit on ATM cash withdrawal transactions (collectively, for the Primary Account and all Sub-Accounts) is $500.00. You will be charged a fee by us for each cash withdrawal made at an ATM in the amount disclosed in the section entitled “Fee Schedule and Balance/Transfer Limitations” set forth below. Our ATM withdrawal fees are in addition to any fees which may be imposed by (i) Greenlight; and/or (ii) the owners of ATMs or other networks for the use of their terminals.
If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card. Your Card cannot be used to obtain cash directly from any bank or merchant. You may not use your Card(s) for gambling, including online gambling, or any illegal transaction.
Each time you use your Card to make a purchase or obtain cash at an ATM, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a settled transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the difference between the Card Account balance and the amount of the settled transaction together with any applicable fees. If your Card Account has a negative balance, Greenlight reserves the right to suspend Greenlight Services until the Primary Accountholder satisfies the negative balance. Furthermore, in the event that the balance of your Primary Account and any Sub-Accounts is insufficient to cover the amount owed, whether such amount is owed to the Issuer or Greenlight, the Primary Accountholder authorizes Greenlight to debit the Funding Account for the amount owed. The Primary Accountholder may revoke such authorization at any time by terminating enrollment in the Greenlight Services. Greenlight will send the Primary Accountholder an electronic notification, which will state the amount to be debited to satisfy the negative balance.
If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to ten (10) days. For car rental transactions, the applicable hold may last up to forty-five (45) days. Upon the expiration of the applicable hold period, any funds held for a particular transaction that are not settled will be made available to the Card Account.
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant. Neither the Issuer nor Greenlight is responsible for the delivery, quality, safety, legality or any other aspects of goods or services that you purchase from others with a Card. All such disputes must be addressed and handled directly with the merchant from whom those goods or services were provided.
If you need to replace your Card for any reason, please contact us at 888-483-2645 to request a replacement Card. You will be required to provide personal information which may include your Card number, full name, transaction history, copies of accepted identification, etc. There may be a fee for replacing your Card (please see the “Fee Schedule” table for details).
You should get a receipt at the time you make a transaction using your Card, including ATM withdrawals. You agree to retain, verify, and reconcile your transactions and receipts. Some merchants may not provide a receipt for small dollar purchases.
You are responsible for keeping track of your Card Account available balance. Merchants generally will not be able to determine your available balance. It is important to know your available balance before making any transaction. You may obtain information about the amount of money you have remaining in your Card Account by calling 888-483-2645. This information, along with a twelve (12) month history of Card Account transactions, is also available within the Greenlight application. You also have a right to obtain a twenty-four (24) month written history of Card Account transactions by calling 888-483-2645 or by writing us at Cardholder Services, 303 Peachtree Street NE, Suite 4300, Atlanta, GA 30308. You will not automatically receive paper statements.
We may disclose information to third parties about your Card or the transactions you make:
Where it is necessary for completing transactions;
In order to verify the existence and condition of your Card for a third party, such as a merchant;
In order to comply with government agency, court order, or other legal or administrative reporting requirements;
If you consent by giving us your written permission;
To our employees, auditors, affiliates, service providers, or attorneys as needed; or
Otherwise as necessary to fulfill our obligations under this Agreement.
If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If through no fault of ours, you do not have enough funds available on your Card to complete the transaction;
If a merchant refuses to accept your Card;
If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
If access to your Card has been blocked after you reported your Card lost or stolen;
If there is a hold or your funds are subject to a legal or administrative process or other encumbrance restricting their use;
lf we have reason to believe the requested transaction is unauthorized;
If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
Any other exception stated in our Agreement with you.
Contact us at once if you believe your Card has been lost or stolen. Telephoning is the best way to minimize your possible losses. If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call us at 888-483-2645. Under the Mastercard rules, your liability for unauthorized card transactions on your Card Account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as the method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. If you notify us within two (2) business days of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card, and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500.00.
Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the paragraph labeled “Information About Your Right to Dispute Errors”. If you do not notify us in writing within sixty (60) days after you become aware of the transaction and/or after the transaction history was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time and you are grossly negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will close your Card Account to prevent further losses.
Your Card and your obligations under this Agreement may not be assigned, except as permitted by this Agreement. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of New York except to the extent governed by federal law.
We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. If (i) after an initial load your Card Account balance is $0.00 and your Card has been inactive for three (3) or more months; or (ii) your initial load was unsuccessful and you haven’t completed any loads from any other sources within two weeks following your initial load attempt, then your Card Account may be closed. You may cancel this Agreement by returning the Card to us. Your cancellation of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
We may close this Card or temporarily or permanently limit specific activities the Card can perform at any time upon suspecting or observing potentially fraudulent activity or activity otherwise prohibited by this Agreement. In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request that the unused balance be returned to you, which will be processed by us either by refund to your Funding Account or via a check to the mailing address we have in our records. The Issuer reserves the right to refuse to return any unused balance amount less than $1.00.
In case of errors or questions about your Card Account or if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt, call 888-483-2645 or write to Cardholder Services, 303 Peachtree Street NE, Suite 4300, Atlanta, GA 30308.We must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling or writing us at the contact information listed above. You will need to tell us:
Your name and Card Account number;
Why you believe there is an error, and the dollar amount involved; and
Approximately when the error took place.
If you provide this information orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days of hearing from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error (or twenty (20) business days, if the notice of error involves an electronic fund transfer to or from a Card Account within 30 days after the first deposit to the Primary Account was made), so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your question or complaint in writing and you do not provide it within ten (10) business days, we may not credit your Card.
For errors involving point-of-sale debit card transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section. If you need more information about our error-resolution procedures, contact us at the telephone number or address shown below in Customer Service.
Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
If you provide us with your mobile phone number or contact us from your mobile number, you are providing this phone number for us or any third party acting on our behalf to contact you at this number. You agree that we may use this phone number to contact you for any business purpose about your Card Account and you agree to be responsible for any fees or charges you incur as a result of providing this information. You may request this number not be used. We may offer options that allow you to receive or access text messages or other electronic communications from your mobile phone. By enrolling for these types of communications, you understand and agree to be responsible for any fees or charges you incur as a result of this enrollment. You agree that we may contact you from time to time regarding your Card Account in any manner we choose unless the law says we cannot. For example, we may contact you by mail, telephone, email, fax, recorded message, text message, or by using an automated dialer device. We may contact you at home, at your place of employment, on your mobile telephone at any time, including weekends and holidays, at any frequency and leave prerecorded messages or messages with others. When we attempt to contact you, we may identify ourselves, our relationship and our purpose for contacting you even if others might hear or read it. Our contacts with you about your Card Account are not unsolicited. We may monitor or record any conversation or other communication with you.
For customer service or additional information regarding your Card, please contact us at:
Greenlight Prepaid Mastercard Cardholder Services 303 Peachtree Street NE, Suite 4300 Atlanta, GA 30308 1-888-483-2645
Greenlight Customer Service agents are available Monday to Friday 8:00 am to 11:00 pm EST, Saturday to Sunday 8:00 am to 9:00 pm EST.
From time-to-time, we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.
We do not waive our rights by delaying or failing to execute them at any time. To the extent permitted by law and as permitted by the Arbitration clause below, you agree to be liable to us and Greenlight for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Card Account.
NOTICE: THIS AGREEMENT REQUIRES ALL DISPUTES BE RESOLVED BY WAY OF BINDING ARBITRATION UNLESS YOU OPT-OUT AS DETAILED IN THE ARBITRATION SECTION BELOW.
READ THIS ARBITRATION PROVISION. UNLESS YOU ACT PROMPTLY TO REJECT THE ARBITRATION PROVISION BY OPTING OUT IN ACCORDANCE WITH PARAGRAPH a, CAPTIONED “OPT-OUT PROCESS,” THE ARBITRATION PROVISION WILL BE PART OF THIS AGREEMENT AND WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, IN THE EVENT OF A DISPUTE.
a. General: This Arbitration Provision describes when and how a Claim (as defined below) may be arbitrated. Arbitration is a method of resolving disputes in front of one or more neutral persons, instead of having a trial in court in front of a judge and/or jury. It can be a quicker and simpler way to resolve disputes. Arbitration proceedings are private and less formal than court trials. Each party to the dispute has an opportunity to present some evidence to the arbitrator. The arbitrator will issue a final and binding decision resolving the dispute(s), which may be enforced as a court judgment. A court rarely overturns an arbitrator’s decision. As solely used in this Arbitration Provision, the terms “we,” “us” and “our” mean not just the Issuer but also our parent companies, subsidiaries, affiliates, successors, assigns and any of these entities’ employees, officers, directors and agents.
Opt-Out Process. If you do not want this Arbitration Provision to apply, you may reject it by mailing us a written opt-out notice which contains your Card Account number, your name and address and a signed statement that you opt out of the Arbitration Provision of this Agreement. The opt-out notice must be sent to us by mail at: Cardholder Services, 303 Peachtree Street NE, Suite 4300, Atlanta, GA 30308. (You should retain a copy of your opt-out notice and evidence of mailing or delivery.) An opt-out notice is only effective if it is signed by you and if we receive it within thirty (30) days after the date you received this Agreement. Indicating your desire to opt out of this Arbitration Provision in any manner other than as provided above is insufficient notice. Your decision to opt out of this Arbitration Provision will not have any other effect on this Agreement and will not affect any other arbitration agreement between you and us, which will remain in full force and effect. If you do not reject this Arbitration Provision, it will be effective as of the date you received this Agreement.
b. What Claims Are Covered: “Claim” means any claim, demand, dispute or controversy between you and us that in any way arises from or relates to your Card Account (whether past, present, or future). For purposes of this Agreement, the term Claim shall have the broadest possible meaning. Despite the foregoing, Claim does not include any individual action brought by you in small claims court or your state’s equivalent court, unless such action is transferred, removed, or appealed to a different court.
c. Starting or Electing to Require Arbitration: Either you or we may start an arbitration of any Claim or require any Claim to be arbitrated. Arbitration is started by initiating an arbitration or required by giving written notice to the other party requiring arbitration. This notice may be given before or after a lawsuit has been started over the Claim and may address any Claims brought in the lawsuit provided that a party may not pursue a Claim in a lawsuit and then seek to arbitrate that same Claim unless the other party has asserted another Claim in the lawsuit or an arbitration. The notice may be in the form of a motion or petition to compel arbitration. Arbitration of a Claim must comply with this Arbitration Provision and, to the extent not inconsistent or in conflict with this Arbitration Provision, the applicable rules of the arbitration Administrator.
d. Choosing the Administrator: “Administrator” means the American Arbitration Association (“AAA”), 1633 Broadway, 10th Floor, New York, NY 10019, www.adr.org; JAMS, 1920 Main St. at Gillette Ave., Suite 300, Irvine, CA 92614, www.jamsadr.com, or any other company selected by mutual agreement of the parties. If AAA and JAMS cannot or will not serve and the parties are unable to select an Administrator by mutual consent the Administrator will be selected by a court. The party asserting the Claim (the “Claimant”) may select the Administrator. Notwithstanding any language in this Arbitration Provision to the contrary, no arbitration may be administered, without the consent of all parties to the arbitration, by any Administrator that has in place a formal or informal policy that purports to override the Class Action Waiver.
e. Court and Jury Trials Prohibited; Other Limitations on Legal Rights: IF YOU OR WE ELECT TO ARBITRATE A CLAIM, YOU AND WE WILL NOT HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR HAVE A JURY DECIDE THE CLAIM. ALSO, YOUR AND OUR ABILITY TO OBTAIN INFORMATION FROM THE OTHER PARTY IS MORE LIMITED IN AN ARBITRATION THAN IN A LAWSUIT. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.
f. Prohibition Against Certain Proceedings: IF YOU OR WE ELECT TO ARBITRATE A CLAIM: (1) NEITHER YOU NOR WE MAY PARTICIPATE IN A CLASS ACTION IN COURT OR IN CLASS-WIDE ARBITRATION, EITHER AS A PLAINTIFF, DEFENDANT, OR CLASS MEMBER; (2) NEITHER YOU NOR WE MAY ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN AN ARBITRATION; (3) CLAIMS BROUGHT BY OR AGAINST YOU MAY NOT BE JOINED OR CONSOLIDATED WITH CLAIMS BROUGHT BY OR AGAINST ANY OTHER PERSON; AND (4) THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONDUCT A CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ARBITRATION, OR MULTIPLE-PARTY ARBITRATION.
g. Location and Costs of Arbitration: Any arbitration hearing that you attend in person must take place at a location reasonably convenient to you, as determined by the arbitrator. Each Administrator charges fees to administer an arbitration proceeding and the arbitrator also charges fees. This includes fees not charged by a court. If either you or we require a Claim to be arbitrated, you may tell us in writing that you cannot afford to pay the fees charged by the Administrator and/or the arbitrator or that you believe those fees are too high. If your request is reasonable and in good faith, we will pay or reimburse you for all or part of the fees charged to you by the Administrator and/or arbitrator. Also, we will pay these fees if applicable law requires us to, if you prevail in the arbitration, or if we must bear such fees in order for this Arbitration Provision to be enforced. We will not ask you to pay or reimburse us for any fees we pay the Administrator or arbitrator. We will bear the expense of our attorneys, experts, and witnesses. You will bear the expense of your attorneys, experts, and witnesses if we prevail in an arbitration. However, if you are the Claimant, we will pay your reasonable attorney, expert, and witness fees and costs if you prevail or if we must bear such fees and costs in order for this Arbitration Provision to be enforced. Also, we will bear any fees and costs if applicable law requires us to do so.
h. Governing Law: This Arbitration Provision is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (the “FAA”), and not by any state arbitration law. The arbitrator must apply applicable substantive law consistent with the FAA and applicable statutes of limitations and claims of privilege recognized at law. The arbitrator is authorized to award all remedies permitted by the substantive law that would apply if the action were pending in court (including, without limitation, punitive damages, which shall be governed by the Constitutional standards employed by the courts). At the timely request of either party, the arbitrator must provide a brief written explanation of the basis for the award.
i. Rules of Interpretation: This Arbitration Provision is binding upon and benefits you, your respective heirs, successors and assigns. This Arbitration Provision also is binding upon and benefits us. This Arbitration Provision shall survive the repayment of all amounts owed under this Agreement any legal proceeding and any bankruptcy, to the extent consistent with applicable bankruptcy law. This Arbitration Provision survives any termination, amendment, expiration, or performance of any transaction between you and us and continues in full force and effect unless you and we otherwise agree in writing. In the event of a conflict or inconsistency between this Arbitration Provision, on the one hand, and the applicable arbitration rules or the other terms of this Agreement, on the other hand, this Arbitration Provision shall govern.
j. Severability: If any portion of this Arbitration Provision is deemed invalid or unenforceable, such a finding shall not invalidate any remaining portion of this Arbitration Provision, this Agreement, or any other agreement entered into by you with us. However, notwithstanding any language in this Arbitration Provision or this Agreement to the contrary, the Class Action Waiver is not severable from the remainder of this Arbitration Provision and, in the event that the Class Action Waiver is held to be invalid and unenforceable, and subject to any right of appeal that may exist with respect to such determination, any class action or representative proceeding shall be determined in a court of law and will not be subject to this Arbitration Provision.
You agree to pay us the fees set forth in the “Fee Schedule ” table below. Except as otherwise detailed below or where prohibited by law, all fee amounts will be withdrawn from your Funding Account.
|Monthly Fee – Greenlight Plan||$4.99 per month1,2|
|Monthly Fee – Greenlight + Invest Plan||$7.98 per month1,2,3|
|Monthly Fee – Greenlight Max Plan||$9.98 per month1,2,3|
|Load via Debit Card, ACH, Direct Deposit or Transfer from Invest Account||No Fee|
|Card Replacement||First card replacement is free; subsequent card replacements are $3.50 per card|
|Card Replacement Express Delivery Fee (optional)||$24.99|
|Domestic ATM Withdrawal||$0 (plus ATM operator fees, if any)|
|Domestic ATM Decline||$0 (plus ATM operator fees, if any)|
|International ATM Withdrawal||$0.00 (plus ATM operator fees, if any)|
|International ATM Decline||$0.00 (plus ATM operator fees, if any)|
1 A single Monthly Fee will be assessed against either the Primary Account or any of the Sub-Accounts if funds are not available in the Primary Account and the Funding Account.
2 At the election of the Primary Accountholder, only one Card Plan and one Monthly Fee will apply for a particular month. The Monthly Fee is generally assessed on each monthly anniversary of the date in which the Card Account is initially opened, and the Card Plan can be changed at the election of the Primary Accountholder at any time on the monthly anniversary date.
3 An amount equal to $2.99 per month represents the fee for investment advisory services being charged by Greenlight Advisors in connection with the Invest Account Services pursuant to the separate Advisory Agreement. The Primary Accountholder hereby authorizes and instructs Community Federal Savings Bank to collect the investment advisory fee payable to Greenlight Advisors from the Monthly Fee and directs Community Federal Savings Bank to remit such $2.99 investment advisory fee directly to Greenlight Advisors on a monthly basis.
|Maximum Balance for a Primary Account||$10,000.00|
|Maximum Balance for a Sub-Account||$5,000.00|
|Maximum Total Load Amount/Transfer from Invest Account per Family¹ per Month||$7,500.00|
|Point-of-Sale Daily Spend Limit per Sub-Account||$1,000.00|
|Point-of-Sale Monthly Spend Limit per Sub-Account||$5,000.00|
|Point-of-Sale Daily Spend Limit per Family¹||$1,000.00|
|Point-of-Sale Monthly Spend Limit per Family¹||$5,000.00|
|Daily Limit for Transfer to Invest Account per Family¹||$2,500.00|
|Monthly Limit for Transfer to Invest Account Family¹||$7,500.00|
|Daily ATM Cash Withdrawal Limit per Sub-Account (Domestic and International)||$100.00|
|Monthly ATM Cash Withdrawal Limit per Family (Domestic and International)¹||$500.00|
¹ “Family” means the Primary Account plus all Sub-Accounts.
The Monthly Fee will be deducted from the balance of the Primary Account. If there are insufficient funds in the Primary Account, the Monthly Fee will be withdrawn from your Funding Account, pursuant to the authorization provided by the Primary Accountholder to the Issuer in this Agreement. If we are unable to withdraw the Monthly Fee from your Primary Account and your Funding Account, the funds will be withdrawn from one or more of your Sub-Account(s) that have sufficient funds on deposit to pay the outstanding Monthly Fee or from any Cash to Invest balance in your Invest Account necessary to pay the balance of the outstanding Monthly Fee. In such event, and if you have established an Invest Account at DriveWealth, you hereby authorize Community Federal Savings Bank to instruct DriveWealth to debit such amounts from your Invest Account at DriveWealth.
If you have subscribed to the Greenlight + Invest Plan or the Greenlight Max Plan and have established an Invest Account with DriveWealth, if we are unable to collect your Monthly Fee for either premium plan after 60 days, Greenlight Advisors may direct DriveWealth to sell all securities registered in your name through the Greenlight program and apply the proceeds first to pay us any past due Monthly Fees as well as any other past due fees under this Agreement, and then to pay any remaining balance to you.
All amounts are expressed in U.S. Dollars. International Card transactions will be subject to the currency conversion rates of the card network operator (Mastercard), as such may be in effect and applied by Mastercard at the time of the Card transaction.
Your wireless carrier may charge fees for your data usage in connection with your use of Greenlight Services. The Greenlight Services’ fees are unrelated to any such fees that may be charged to you by a third party, arising from your use of Greenlight Services.